Shipping & Returns
Return Policy
We will gladly accept returns for a full refund (minus original shipping) within 30 days of purchase for new and unused items. Items returned after this time or in unsatisfactory condition will not be eligible for a refund.
To initiate a return, please contact our customer support team via barkfits.co@gmail.com [Subject Line to Read: Return #Order Number] request a return authorization. Provide your order details and a brief explanation of the reason for the return. Our customer support team will provide you with further instructions on how to proceed with the return.
The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method and retaining the shipping receipt for your records. In cases where the return is a result of our error, we may provide a prepaid shipping label.
Once we receive the returned item and verify its condition, we will process the refund. Refunds will be issued in the original form of payment used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.
Send your return to us at:
Barkfits Co., 1055 Howell Mill Rd, 8th floor, Atlanta, Georgia, 30318
Use the returns form found inside of your parcel or help us identify your return by including a note which states your order number, full name and contact email. We’ll email you within 7 days of receipt to confirm your refund!
Returns are at the cost and responsibility of the customer. We highly recommend using a recorded postage service to ensure your return arrives to us safely. Barkfits Co. cannot be held responsible for returns that are lost in transit.
Item(s) must be in new, unused and resalable condition with all tags intact. We regret we cannot accept returns for item(s) in any other condition so we highly recommend a careful indoor try on (clean pups only please!). Do not remove your tags!
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting documentation such as photographs or a description of the issue to facilitate the return or exchange process.
Exchange Policy
We are not able to offer direct exchanges at this time. Please follow our returns policy as above to receive a full refund for your item and place a new order for the alternative item / size required.
Measure twice, purchase once. We highly recommend measuring your dog and using our handy size chart prior to purchase to ensure you find the correct size. If you need any assistance please contact our friendly team at barkfits.co@gmail.com who will be more than happy to assist you!
It’s helpful to include for us:
- Your Dog’s breed
- Age (so we know if they’re a pup or fully grown)
- Measurements at the points stated on the product size chart
Shipping Policy
Thank you for choosing Barkfits Co. for your pet supply needs. We strive to provide excellent customer service, including reliable and timely shipping. This policy outlines our shipping procedures, rates, and important information regarding your order's delivery.
Shipping Methods:
We offer several shipping methods to accommodate your needs. The available options may vary depending on your location and the products you have ordered. At checkout, you will be able to select from the following shipping methods:
- Standard Shipping: Estimated delivery time is typically 5-8 business days.
- Expedited Shipping: Estimated delivery time is typically 1-3 business days.
Order Processing Time:
Upon receiving your order, we strive to process and ship it as quickly as possible. Most orders are processed within 1-2 business days. However, during peak seasons or promotional periods, processing times may be slightly longer. If there are any significant delays, we will notify you promptly.
Shipping Rates:
Shipping rates are determined based on the weight, dimensions, destination, and shipping method chosen for your order. The applicable shipping charges will be displayed at checkout before you confirm your purchase. We may also offer free shipping on orders that meet certain criteria, such as a minimum order value or specific promotions.
Shipment Tracking:
Once your order is shipped, we will provide you with a tracking number via email or through your customer account. You can use this tracking number to monitor the progress of your shipment and estimate its arrival date. Please allow a short period for the tracking information to be updated after your order is dispatched.
Delivery Timeframes and Delays:
While we strive to deliver your order within the estimated timeframes, please note that these are approximate and not guaranteed. Delivery times can be affected by factors beyond our control, such as weather conditions, transportation issues, or other unforeseen circumstances. If your order is significantly delayed, please contact our customer service team, and we will do our best to assist you.
Shipping Restrictions:
Certain products may be subject to shipping restrictions or regulations based on their nature, destination, or local laws. Please review the product details and any applicable restrictions before placing your order. We reserve the right to cancel or modify orders that violate these restrictions.
International Shipping:
At the moment, we only offer domestic shipping within the U.S and International territory. We apologize for any inconvenience caused and hope to expand our shipping services to international destinations in the future.
Damaged or Lost Shipments:
In the rare event that your order arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether through a replacement, refund, or any other appropriate solution.
Remember, it's important to tailor the shipping policy to your specific pet store and its offerings. You may also want to include additional sections covering returns, exchanges, or any specific requirements for live animals or perishable items if your pet store offers them.